We, Shenzhen LYF Intelligence Co., Ltd(hereinafter referred to as "we") are the operators of the mobile application "NOVABOT". We attach great importance to protecting the personal information and privacy of users (hereinafter referred to as "you"). This "NOVABOT Privacy Policy" (hereinafter referred to as "this policy") explains the types of specific personal information we collect when you use the NOVABOT APP (hereinafter referred to as "application") provided by us, the reason for using it, the method of processing your personal information, and your rights under this policy. Please understand that this policy is necessary for you to use this application and its device-related functions, and it is also necessary for you to become a user. We recommend that you carefully read and understand the entire content of this policy so that you can make the choice you think is appropriate.
By using the App, you agree and acknowledge that you have read and accepted all terms of this Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation, we will specifically seek your prior express consent to process special categories of personal data information. We are committed to complying with the personal information protection laws that apply to us to protect the privacy, confidentiality, and security of your personal information, and we are equally committed to ensuring that all of our employees and agents comply with these obligations. The purpose of processing your information is to run applications and devices, provide you with better services, and improve the quality of our products. Our ultimate goal is to provide the best experience for all users.
(1) If you think that our processing of personal information violates the Personal Information Protection Law, you can complain to the relevant supervisory authority in your jurisdiction at any time. If you have any questions, complaints, or comments about the data processing practices described in this Privacy Policy, or the implementation of the Personal Information Protection Act, you can contact us by email:support@lfibot.com.
(2) Generally, we will not share, disclose or transfer your personal information to any third party unless otherwise specified in this policy or as required or permitted by relevant laws. If it is necessary to share, disclose or transfer information, we will explain such sharing, disclosure, or transfer of information, we will explain the reasons/basis for such sharing, disclosure, or transfer, and obtain your express consent to the extent required by law.
(2) Generally, we will not share, disclose or transfer your personal information to any third party unless otherwise specified in this policy or as required or permitted by relevant laws. If it is necessary to share, disclose or transfer information, we will explain such sharing, disclosure, or transfer of information, we will explain the reasons/basis for such sharing, disclosure, or transfer, and obtain your express consent to the extent required by law.
In order to provide our services to you, we will ask you to provide the personal information necessary for those services. If you do not provide your personal data, we may not be able to provide you with our products or services. To help you better understand this Privacy Policy, definitions of some commonly used terms in this Privacy Policy are as follows:
Mobile device: Any device that runs the App, such as mobile phones, tablets, etc.
Device: Any smart device that can be connected to the IoT platform through the App, such as NOVABOT lawn mower.
We will only collect information that is necessary for specific, explicit, and legitimate purposes and will not process it further for any other purpose. We may collect the following types of information (which may or may not be Personal Information):
(a) Mobile device information and application running information: We may collect information about the mobile device running the application, such as system version, language setting, time zone setting, device manufacturer, device model, and name.
(b) Device information: We may collect information about the device associated with your account, such as the MAC address of the device, DID (serial number for smart devices), network information of the device (IP address/network signal), firmware version, photos recorded by your device's visual sensors during security patrols.
(c) Coarse location information (required only for specific services/functions): information related to your location, including your region and country code.
(d) Network access information: SSID and password of the relevant router. Please note that your password will only be stored on your device and will not be uploaded to our servers.
(e) Account Credentials: Information about your account credentials, such as account username, email address, and password (for account login).
For any personal information collected by the device as a result of your commands or settings within the application, we will reasonably assume that they are legally enforced by you or an individual for whom you have obtained sufficient and valid consent or based on another legal basis. We strictly abide by this policy to collect, use and transmit their personal information.
Note that if you choose to share control of your device with an app account other than yours, the data collected from your device by the other app account holder during the period of control will also be recorded under that app account.
We collect your personal information to provide you with our products or services and to ensure our compliance with applicable laws. You hereby agree that we may process and disclose your personal information to our affiliates and third-party service providers for the purposes described in this Privacy Policy. We may use your personal information for the following purposes:
(1) Provide, process, maintain, improve, or develop the products and/or services we provide to you, as well as the services provided through your equipment or applications.
(2) To communicate with you about your device, our services, or any general inquiries, such as updates, device firmware/software upgrades, customer query support, related information, and notifications.
(3) Analyze and develop statistical information about the usage of our products and services to improve our products and services.
(4) Store and maintain your information related to our business operations or legal obligations.
(5) Local services can be provided without communicating with our server.
Further details on how we use your information (which may include your Personal Information) are provided below:
(a) Create your NOVABOT account. Your email address collected when you create an account on your mobile device is used to create your personal account and profile page. We collect your login information to ensure the realization of the basic functions of the application and collect the information of the device associated with your account to ensure the realization of the basic functions of the device.
(b) Provide location-based services. We may use rough location information to help identify the data center to which your device and mobile device are connected.
(c) Secure device access. If the use of your device requires a network connection, you need to enter your Wi-Fi name and password to configure the network for your device through the App. This information is only used in conjunction with your time zone setting, rough location information, username, and token to configure the network for your device. You can clear your Wi-Fi name and password at any time by resetting the device or deleting the app.
(d) Display the status of your device. You can view the status of the equipment remotely.
(e) Provide push service. Your account is used to send you device and system notifications.
(f) To verify your identity. The App uses your password to verify your identity to prevent any unauthorized logins.
(g) Stay logged in. This means that you no longer need to enter your login information again when you log out of the application and then re-enter the application.
(h) Collect user feedback. Your feedback is very valuable to us as it will help us improve our service and help us solve any problems you encounter during use. In order to track the feedback you provide, your username, the feedback you enter, and the model and system version of your mobile device will be kept on our servers.
(i) Provide firmware upgrade function. When an upgrade package is available, we will remind you to upgrade the firmware based on the firmware version information of all devices associated with your account.
(j) To improve our products and services. We will use information about your mobile device and application functionality to improve our products and services.
We are committed to maintaining information security at the level required by law. In order to prevent any unauthorized access, disclosure, or other similar risks, we have adopted reasonable physical, electronic, and management procedures to protect the information we collect from your mobile device or NOVABOT website. We undertake to take all reasonable steps to protect personal data to the best of our ability. We ensure that employees and third-party service providers who access this information to help provide you with our products and services are bound by strict contractual obligations of confidentiality and will be subject to disciplinary action or termination if they fail to comply with these obligations. Additionally, we have implemented access controls specifically for cloud-based data storage. In general, we regularly review our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access or use.
Please understand that due to technical limitations or potential malicious attacks, personal information security accidents may, unfortunately, occur due to factors beyond our control. If a security incident occurs, according to legal requirements, we will immediately inform you of the security incident's general facts and potential impact, the measures we have taken or will take, protection of your information, suggestions for reducing risks, remedial measures, etc. We will notify you of the facts of the incident by email, letter, or push notification depending on your settings to receive our communications. If it is impossible or difficult for us to contact each affected user individually, we will use reasonably effective means to issue a notice.
We will only store your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required or permitted by law. When assessing these periods, we carefully examine our need to collect the personal information disclosed here, and if we identify a relevant market, we will only retain it for the shortest period possible to fulfill the purpose for which it was collected, unless we require a more extended retention period by law, and then destroy or anonymize your personal information by non-reproducible means. If we stop providing NOVABOT services or business operations, we will immediately stop collecting your personal information and will delete or de-identify the personal information we collected in a timely manner. At this time, we will notify you individually, or notify you in the following ways: Publish relevant information on our website or application.
You can protect your personal information by not disclosing your account information to anyone except those duly authorized by you.
NOVABOT is not responsible for any security breach caused by any third party accessing your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the foregoing, you must immediately notify us of any unauthorized use of your account or any other breach of security. Your assistance will help us protect the privacy of your personal information.
You can delete cached personal information from the App by selecting "Clear Cache" within the App. If you wish to delete your personal information stored on our servers, please send your request to support@lfibot.com.
You can withdraw your consent to our Privacy Policy at any time by clicking "Me" > "About Us" > "User Agreement and Privacy Policy" in the App. After withdrawing your consent, we will stop collecting your personal information and will no longer use and disclose your personal information.
Please note that withdrawing your consent will result in certain legal consequences. If you withdraw your consent to our processing of your personal information, you may not be able to use LYF's products and services.
We will periodically review this Privacy Policy and may update it to reflect any changes to our information practices. We will notify you of any material changes to this Privacy Policy via your mobile device so that you can understand what information we collect and how we use it. Such changes to this Privacy Policy apply from the effective date set forth in the notice. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the App will be deemed acceptance of the updated Privacy Policy. We will ask for your consent again before we collect more personal information from you, or if we wish to use or disclose your personal information for any other purpose.
Update date: July 20, 2023
Effective date: July 20, 2023